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At Arts and Crafts US, your satisfaction always comes first. If you are unhappy with an item for any reason, simply call us at 1-855-872-7872 or e-mail us at and we will gladly discuss a replacement or refund.
Arts and Crafts Customer ServiceA Return Authorization Number must be issued and your invoice number will also be required. Refunds are not issued back to a credit card – a check will be issued in 10 to 14 days after merchandise is checked back into our facility and a visual inspection is made.At that time a customer service representative will contact you to discuss the amount of the refund and other options.
You are responsible for all shipping costs to and from associated with the initial order and the replacement order.  Shipping costs cannot and will not be refunded.
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